Should a customer wish to lodge a complaint, they may initially submit it to the Company via the dedicated hotline 16518, by email to Complaints@salama.com.eg , or in person at the Company’s headquarters.
In the event that the statutory resolution period lapses without action, the Company fails to address the complaint, or the customer deems the Company’s response unsatisfactory,
the customer shall be entitled to escalate the complaint to the Financial Regulatory Authority (FRA) through the official Customer Complaints Portal: https://complaints.fra.gov.eg .
